Comcast Tweets customers to happines

I recently read a post on Logic & Emotion that discussed how Comcast has began offering customer service.

This is a genius way for companies to leverage Social Media to improve their business. Does it take much to have a couple of your employees in the call center monitor a twitter account while they take calls? I doubt it.

Courier companies – allow users to send the tracking number for instant updates.

Airlines – allow customers to tweet flight numbers for updates (delayed to 12:15, on-time, etc).

Car manufacturers – Road side service?

Movie theatres – movie times. Sold-out shows.

Realtors – post your twitter name to ads, for sale signs to instantly respond to requests.

Nightclubs – provide inquiries into lines, take table service resos.

AA – support over twitter

Children’s Help Phone – see above.

Find me on twitter (pcrowe) if you want any thoughts about how you could use twitter with your business.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: